In case your card gets lost or stolen, all you have to do is call HDFC Bank PhoneBanking immediately and report the loss of your card. This facility is available 24 hrs. on all days. The card can also be hotlisted using our Prepaid card NetBanking facility on www.hdfcbank.com. A new Card will be issued and the residual balance on your hotlisted Card will be transferred to your new Card.New card will be issued only basis the request received from the purchaser.The request for balance transfer from old card to new card will be honored only basis the request received from purchaser